Are the products sold original?
All of the products offered for sale on laviana.com.tr are original.

Is VAT included in the prices of the products?

VAT is included in the sale prices of all products sold on laviana.com.tr.

What should I do if the product I ordered comes in the wrong size, color or model?
If the product arrives in your hand different from the size, model or color you ordered, you can make an exchange by contacting our customer service from our whatsapp line 05322280224.

I created a new order, can I change my order?
If your order has not yet been delivered to the cargo, you can change it by contacting our customer service via our whatsapp line at 05322280224.

Can I change the address where my order will be delivered?
Check whether your order has been shipped or not. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this, you can reach our customer service from our whatsapp line 05322280224.

The product I want to buy is sold out, will it be on sale again?

Due to the continuous renewal of our stocks, the products are put on sale again as long as the season does not end.

How should I clean my products?
Since laviana.com.tr products are made of sensitive and technological fabrics, they should be cleaned according to the washing and drying instructions on each product.

Shipping / Transportation

When will I receive my order?

Orders 1-3 working days